We understand that, at times, a patient may become upset or stressed because of any number of issues or inconveniences. All personnel at The Asthma Center have been trained to courteously carry out our policies and assist patients. We expect that our staff and patients always communicate with each other in a civil and courteous manner as is appropriate in the professional environment of our office.

It is our goal to practice excellent medicine. At this time, the complexity of our lives and healthcare delivery has been complicated by rules imposed by insurance companies and the federal government as well as unplanned emergencies that may cause delays and inconveniences. We know that some patients are easily frustrated and may not fully understand the policies of our practice or that of their insurance or that other factors can lead to difficulty or delays. However, raising one’s voice, acting in an abrasive or hostile manner with our personnel, making inappropriate demands, or violating practice policies creates an atmosphere which has no place in our professional setting.

If you have a problem that you cannot settle with our staff, you can, and should, freely discuss it with one of our physicians.

It is our goal to continually improve the quality and efficiency of our medical care and service. We ask for and appreciate your cooperation and understanding in this group effort.